Streetpass relay isn't working for me

Support 3DS Support
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i feel like i’ve tried literally everything i’ve seen posted here, on the reddit, on the discord, and elsewhere online and streetpass relay simply refuses to work for me. i have multiple friends on my friends list that are all friends with each other and all of them streetpass among one another, but never with me.
i have confirmed that pretendo itself IS working on my 3ds by connecting with another user online in-game. it’s ONLY the relay that does not work. here’s the full list of things i’ve seen suggested to fix this error online but did not work for me in the week that i’ve spent troubleshooting this:

  • i’ve rebooted my system
  • i’ve reseated my battery
  • i’ve updated luma and nimbus
  • i’ve completely reinstalled nimbus
  • i’ve toggled streetpass off and on
  • i’ve toggled spotpass off and on
  • i’ve updated my mii’s settings in the plaza
  • i’ve left the console open, left the console closed, left the console plugged in and charging, and left the console unplugged

i’m growing exceptionally frustrated with getting this to work. it’s the primary reason i installed pretendo in the first place.

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my friends and i have had our consoles in a variety of states. on, asleep, actively playing on pretendo, and in all combinations thereof. again, they can connect with one another and do so multiple times per day, it is only me that is not connecting with any of them under any circumstances.

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i’m finding posts about this same issue in many places and it never gets an answer, even a negative one. really struggling to understand why.

for more system information (in case that helps?) my console is a New 3DS XL on official system version 11.13.0-45U (if that even matters,) with fully up to date CFW and nimbus (as specified in the op)

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i’m also checking the discord and reddit

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thanks for the suggestion!! i’ll give it a look

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Can you not tag us? We see literally every post on the forums and sometimes we don’t respond since we don’t know why the issue is happening (we don’t know everything after all).

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i’m seeing this exact question getting completely ignored in a dozen different posts across various sites and the discord so i think somebody responding negatively to 1 (one) of them might have prevented you the undue burden of receiving a notification. i’ll take your post as confirmation that this is an unsolved issue. i hope this exchange isn’t also indicative of the interest in fixing the issue but who knows. fingers crossed!

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I did see this post earlier but didn’t respond because it seemed like you’d already tried every relevant troubleshooting step, and I didn’t have anything else to suggest. I thought that a negative response would be useless and didn’t want to discourage others from posting their suggestions. I understand that it’s frustrating when it seems like everyone is ignoring your issue, though, and I apologize for not responding sooner in this case.

i’ll take your post as confirmation that this is an unsolved issue

It’s an unsolved issue in the sense that we know that some people have issues with StreetPass Relay, but we don’t know what the exact issue is. Sometimes the troubleshooting steps you provided do help, but not always, unfortunately.

I hope this exchange isn’t also indicative of the interest in fixing the issue but who knows

Unfortunately, if this issue is on the console’s side, it would be very difficult for us to fix. StreetPass Relay is a Nintendo feature that we essentially set to be always enabled on our servers. In other words, we don’t control the code on the consoles that sends and receives the StreetPass data. We only control the server-side code.

Here’s a more technical explanation from @PN_Jon (originally posted on Discord):

This is for StreetPass Relay (SPR). StreetPass is a system built into 3DS consoles that lets users “pass” data to each other when walking near another 3DS user (hence “street” “pass”). It happens automatically even when the console is closed and in sleep mode, so you could walk around with your 3DS in your pocket and get “passes” by other users

These “passes” would give you stuff in certain supported titles, and some titles even rely on these passes for gameplay aspects

SPR is StreetPass but without needing to be physically near the other person. Nintendo released a feature for the DS in the late 2000s called Nintendo Zone. Nintendo Zones were designated places in the real world you could go to, connect your DS to the wifi network there, and unlock things. This was done on the server by simply checking the name of the wireless access point you were connected to (which is why it was so easy to spoof). Nintendo carried on Nintendo Zone into the 3DS era, and added SPR as a feature

You would visit a Nintendo Zone, connect to it, and then your console would upload it’s StreetPass data to the Zone, as well as download the data of others. This allows for players to get passes even if there’s a limited number of 3DS users who live around them

This data is for our implementation of SPR. The only difference between the original implementation and ours is that we ignore the access point name, which enables SPR globally. This is essentially a requirement, since barely anyone carries a 3DS around anymore and we can’t run real physical Nintendo Zones out in the real world. Our implementation allows you to get SPR passes anywhere, at any time (which is also the reason why there’s so much data, because it’s constantly being uploaded. But that’s just how it has to be when we ignore the name of the access point)

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I would also like to clarify that we only really monitor these forums and the Discord. And even then, the idea is the phase out support on Discord and move it entirely here. Any posts made on other sites such as Reddit, gbatemp, Twitter, etc. are a bit irrelevant (even on places where we have a presence, like Twitter, since those are usually only used for marketing reasons, not troubleshooting or support)

I do agree with you though that someone should have said something, even if negative, if they saw it. and I understand your frustration

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thank you both for the replies. i really, sincerely appreciate it.

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