Need some help, please

Hello, I’ve recenly both created and logged into my Pretendo accaount but I constantly came accross error 022-2613, can you give an ansewer on how to solve it

https://pretendo.network/docs/error/022-2613

It suggests like you’ve put some incorrect information in. Is it possible that your password was too long and it got truncated?

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Is it the same password you use in Pretendo or other one?

What do you mean by “other one”?

Make sure you are also on Pretendo

I would think it’s obvious to use your Pretendo password but after a certain point, it will get truncated

Well…I’ll guess that I have to change it

And what happens if it’s truncates

Truncating basically means your password might be made shorter (e.g. 16 characters) due to Wii U/3DS limitations

And if it only has 9 characters

Have you put any characters in that don’t necessarily show up on your Wii U/3DS?

No, I don’t think so

Do numbres count as a truncated character

They can be truncated, but you should be able to use it in your password normally

Thanks for all the support, I’ve finally managed to connect myself to Pretendo Network

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