Never got a ban message and I’m still not sure why I was banned.
Discord ban appeals aren’t currently being processed here.
Damn, Anywhere else I can go?
There probably is a way that I’m not aware of, never needed to appeal moderation action.
They were going to use the forums at one point but there were concerns over privacy with ban appeals. Plus, forums aren’t the top priority right now.
Alright, thanks. I’ll just leave it I suppose
FYI, if you didn’t get a ban message it is probably because your DMs were disabled in the server. There’s not really any other way to notify people of getting banned.
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If you aren’t banned from Pretendo as a whole, you could go to Juxtaposition (Pretendo’s Miiverse clone) - it’s a pretty active community.
Or, email them your ban appeal.
We’ve started to handle ban appeals here right now, I think the current process is unlisting them and grabbing the user ID.
If OP still needs help, we can forward it on to a member of Discord staff (I would prefer if we had a channel that we could send it to rather than messaging a moderator and hoping that they’ll be able to handle it).
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Yes, it would be nice to have an official ban appeal process, but this is the best we can do right now.
maybe you could do the appeal in the ban appeal category instead
or like @MatthewL246_PNID said you could do a dm
Making an official process would require a few additional steps, including an admin setting up a group for appeals on the forum, updating the website with instructions, and integrating the forum into Discord so the mods there can be notified of appeals.
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An “official process” will eventually take the form of external ticketing. I am of the opinion that not only is Discourse fundamentally not suitable for these kinds of tickets, but our community forum also shouldn’t end up being the place for appeals. The forum should be a place for the community to come together, congregate and converse, get in touch with developers, and get general support (though even then it’s preferred if support is handled on other platforms like GitHub).
I’ve been looking into dedicated ticketing software and haven’t found anything that suits our needs perfectly, so we will likely be rolling our own at some point. Things like appeals would be handled there.
Handling this on the forum will always be a bandaid solution.
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