Automatic bumping in #support

[Nael2xd1]

a bot can bump something that was solved?

[GamersInternatio]

It wasn’t marked as solved. I think this is before the Solutions plugin was added

[MatthewL246_PNID]

Accordin to the Discourse documentation:

@Discourse

Auto-bumping criteria

For a topic to be eligible for auto-bumping, it must meet the following criteria:

• Be visible and listed
• Not be scheduled for auto-bump using a topic timer
• Not have been bumped in the last 24 hours
• Not be pinned
• Not be closed
• Not be archived
• Not be a category description topic

The system will bump a maximum of 1 topic every 15 minutes, up to the daily limit set for the category.

So, a topic that is solved or closed will not be auto-bumped. Sometimes, there will be topics that should have been marked as solved but someone forgot to, so we’ve been marking them as solved soon after they’re bumped.

This is a good thing because it helps keep Support organized and cut down on the backlog of unsolved questions

[PN_Jon]

@MatthewL246_PNID

So, a topic that is solved or closed will not be auto-bumped. Sometimes, there will be topics that should have been marked as solved but someone forgot to, so we’ve been marking them as solved soon after they’re bumped

I’m seeing a number of posts that are being auto-bumped despite being marked as solved. Such as:

• Error Code 003-0399
• Can I use a harmless sdcafiine mod in Pretendo? Or is it bad to

These look to have been marked as solved prior to the bump?

@Discourse

Auto-bumping criteria

For a topic to be eligible for auto-bumping, it must meet the following criteria:

• Be visible and listed
• Not be scheduled for auto-bump using a topic timer
• Not have been bumped in the last 24 hours
• Not be pinned
• Not be closed
• Not be archived
• Not be a category description topic

The system will bump a maximum of 1 topic every 15 minutes, up to the daily limit set for the category.

Maybe I’m missing something but this makes no mention of not bumping if a topic is solved? Marking a post as solved doesn’t close it, archive it, or make it invisible afaik, they aren’t category description topics. It looks to me like “solved” threads are still able to be bumped?

[MatthewL246_PNID]

Hmm, after searching Discourse Meta I found this post claiming that it integrates with Solved:

Automatically bumping old topics on a category

I’m not 100% sure whether those were marked as solved before or after being bumped because there don’t seem to be any logs for that anywhere, unless I’m missing something.

It also looks like there are at least some solved topics that haven’t been bumped despite being older, like Can't login on 3ds.

[GamersInternatio]

I marked them as solved after being bumped.