Hello! I have been a member of the Pretendo network for a while. When I started up my Wii U, it asked me to re-type my password. I typed in my password several times and it says “incorrect password.” This has never happened to me before, and when I go to the official Pretendo website, it works. I am using a Wii U with sssl. If anyone knows anything I should do, please let me know.
Do you have a Nintendo Network ID set as your default account?
If so, then change it to your Pretendo Network ID.
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Additionally, can you make sure that your DNS server is still set to Pretendo?
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Thank you so much, I just realized I did not have the right DNS server number. I’ll be sure to check that moving forward when I use Pretendo.
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I have the EXACT same issue. Does Pretendo have its own secondary DNS? I never know what Secondary DNS to put in when it asks me to. Maybe that’s the issue?
Never mind. I figured it out.
BUT, I still can’t get it to accept my password. I created an ENTIRELY NEW account for Pretendo only, but it won’t accept that my password is right. I made sure that I am connected to Pretendo (using SSSL), but it won’t work. What can I do?
What error code are you getting?
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No error code, just it saying “This password is incorrect. Please try again.”
Maybe try resetting your password? Might not do anything but worth a go
Believe it or not. I did.
I changed it via the Pretendo Website, gave it a week in case the servers didn’t update right away, and it still doesn’t work!
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It doesn’t work whether I use the old password or the new one
Just to check, does the Wii U support the characters in your new password?
Supported characters are . , ’ _ : ; ` \ / ( ) { } * " ~ & # ? ! @ | $ + - = ^ % alongside alphabetical characters and numerical characters
The password has only lowercase letters and numbers
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What should I do?
I want to use my Wii U online again.