Triple charge on my account

Support
1

Hello, so a few days ago, i subscribed to the super mario tier 3 times and it just didn’t really work for me all 3 times and so i canceled all of them, i never really used them either, on the 3 occasions i was barely subscribed to them, like less than an hour.

But this morning i got 3 charges on my account unexpectedly, i didn’t realize that would happen, so I’m nicely asking if I’m able to get my money for all 3 of those charges, I didn’t use the service much either on those 3 times i subscribed, and they were all on the same day as i attempted again to try and make it work, i just didn’t know i would charge me unexpectedly.

But also, i would like to know if you’re able to do this, who do i reach out and where?

1 Like
2

Hi, I’ve informed @PN_Jon that you’ve requested a refund.

By it didn’t work though, what did you mean?

3

Like i had myself verified and all with the blue name and all on discord, but the service itself on my 3ds never worked for me.

4

Did you ever whitelist your friend code? That’s probably why it didn’t work on 3DS

5

I believe i did, it said in the server i get automatically whitelisted.

Also, will Jon reach out to me, or do i need to provide any sort of info here?

6

You don’t get automatically whitelisted on 3DS, you have to put your friend code in the testing-discussion chat or on the whitelisting thread here on the forums. I’m sorry you didn’t know about this beforehand, the FAQ isn’t that well advertised here on the forum or on Discord.

You should be fine for now, Jon will probably respond later on

7

It said that on the rules tab, and i thought that was the case.

8

??

For future reference, here’s the FAQ btw:

9

What is this for may i ask?

10

the FAQ for donating for future reference if you do decide to sign up in the future, I’m a bit confused by what you meant by the rules tab

11

Oh, so when i subscribed, i got a bunch of new channels, and there was testing rules and one of the things it said was that i was whitelisted automatically once i subscribed.

12

Yeah only on Wii U though. On the 3ds you have to manually whitelist

13

Oh, thanks for telling me that, i misread and thought it applied to both.

14

@FireShade Not “Wii U” necessarily, but the PNID.

This technically would apply to anything on 3DS that also uses PNIDs (aka, only Juxt [but I don’t think there is currently an active Juxt beta server], and maybe the Mario vs DK Tipping Stars game when that gets fixed and re-deployed).

But yeah, a 3DS friend code has to be manually whitelisted.

1 Like
15

I just checked with Stripe, and this does not seem to be the case. There were only ever 2 charges, in total, for the PNID you are currently logged into. One of them was a duplicate (issue on Stripe’s end), which I have refunded, but this is from 2-3 days ago not from today

These are the only charges attributed to your PNID:

Screenshot 2025-05-28 at 11.57.54 AM
Screenshot 2025-05-28 at 11.57.54 AM406×237 19.4 KB

You might be seeing something pending, which will drop off at some point (some banks report pending charges before they actually go through, and then those pending charges just go away), but there was definitely not 3, successful, charges today to your account

17

Screenshot_20250528-143916_M&T Bank
Screenshot_20250528-143916_M&T Bank1080×460 293 KB

There were definitely 3 charges attributed to my account.

18

Oh, yeah, so i just realized that 2 of those charges, came from 1 account, and the other 2 came from another account, as i subscribed 2 times to this account, and 1 time to another account.

Do you want the name of that account?

But will i get a refund for the initial and the duplicate charge?

19

Yes, we need the PNID of that account so we can issue the refund (probably would be preferably better if you signed in and replied to this thread)

20

Here you go, this is the other account that i used to subscribe.

1 Like
21

So will i get a refund for all 3 charges?