NNID already taken error

Trying to set up Pretendo with my n2ds. When I try to go through system settings to link it to my n2ds and get to the form to fill out user info, I get an error that my ID is already taken. I switched back to Nintendo’s service and verified that the two IDs are distinct. What can I do to fix this?

Sure… when I type in my PNID, the form doesn’t let me submit, saying it’s taken already. My PNID and NNID are different. I read that this happens when the two are the same, but they definitely are not for me.

What error code do you get exactly?

I don’t get one. When I try to submit the “Link a Nintendo Network ID” form, it doesn’t progress and has a popup on the top screen saying “Please reenter the fields marked in red.”

Did you fill out all 3 fields? The form requires you to put in your PNID, password and email.

Yes. I filled everything out. The only field marked red is the one where I enter the PNID (spacentity), which the form says is already taken.

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Certainly something I haven’t come across before, I assume the details are all correct.

Might see if I can get someone to look into this for you in the morning, I’ll try and do some level of research.

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Asked someone and they’re not sure either. You are linking an existing ID right and not creating a new one? I assume that’s the case from what I can tell but I just want to double check.

Sorry if these questions are frustrating.

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No response from OP and unlikely to be solved without further one-on-one support